Gerald Matthews

Expanded role within the Product organization, continuing all customer-facing pre-sales responsibilities while formalizing the bridge between field solutions work and product strategy.

• Owns demo environment and prototype strategy for pre-release platform capabilities, validating AI features with prospects before they ship and feeding the results back into product decisions.
• Leads customer-facing pre-sales solution consulting: demonstrations, technical deep dives and RFI and RFP support.
• Translates field requirements and customer evidence into platform capability input, informing roadmap prioritization and positioning.
• Shapes solution narratives and workflows connecting new platform capabilities to Medical Affairs use cases ahead of general availability.
• Provides product and technical guidance to Solutions, Sales and go-to-market teams on strategic opportunities.

• Led the solution consultant function as SE team lead. Designed, scripted and delivered 200+ technical demonstrations, and built the demo training curriculum used across the commercial organization.
• Stood up and operated a full-stack AI platform prototype in a local Docker environment using agentic AI-assisted workflows: environment configuration, API key custody and security, deployment troubleshooting, and day-to-day operation of live demo instances.
• Ran and monitored model-powered enrichment jobs that classified and scored 770+ synthetic life sciences records across stakeholder interactions, surveys, advisory boards, literature and congress abstracts, verifying output quality while managing API usage, concurrency and cost.
• Directed development and validation of demo prompt libraries for the platform's retrieval-based insight engine, defining constraints from observed retrieval behavior: collection scoping, compliance guardrails, zero hallucination requirements.
• Delivered live demonstrations of pre-release AI capabilities to enterprise prospects, fielding technical questions on scoring methodology including text comparison, time-decay weighting and data scoping, in partnership with Product.
• Orchestrated C-level, investor and top 10 pharma targeted demonstrations supporting enterprise deals from $250K to $1.5M.
• Advised clients on AI and data analytics under healthcare compliance standards including HIPAA and GDPR.
• Crafted RFI and RFP responses for pursuits up to $1.5M with technical tradeoff and risk assessments, and handed off from pre-sales to implementation.

• Led the solution consultants team across 100+ platform demonstrations in decentralized clinical trials.
• Built a 90-day onboarding program and personally onboarded five solution consultants to customer-facing readiness.
• Directed executive and investor-facing demonstrations contributing to multimillion dollar enterprise wins.
• Provided eCOA support: eConsent, ePRO, ClinRO and eSource forms built and presented inside the platform.
• Delivered RFI and RFP responses, technical deep dives and strategic recommendations balancing tradeoffs against risk.
• Acted as the liaison between customers and internal teams, and ensured architectural consistency across systems.

• Directed the customer solution team designing and implementing cost-efficient, low-risk infrastructure, working with sales and executive leadership to articulate differentiated capability during sales engagements.
• Planned, implemented and documented Azure and data center infrastructure for new sales orders.
• Administered multi-vendor firewall and switching environments across Palo Alto, Cisco, SonicWall, Meraki, Fortinet, Juniper, Arista, HP Aruba and Dell. Centralized management with Panorama and led migrations using Expedition.
• Delivered technical training to colleagues and enterprise end users including Northrop Grumman.
• Earlier: Systems Engineer at Third Wave Technology Services, 2010 to 2014. Microsoft Server, Exchange, SharePoint and Active Directory administration across 50+ client sites.